PRIVACY POLICY

NEBBIA Canada Privacy Policy
Effective date: January 1st, 2026

This Privacy Policy explains how NEBBIA Canada (“NEBBIA”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit or make a purchase from our website (the “Site”), create an account, contact us, or otherwise interact with our services (collectively, the “Services”).

We follow applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and similar provincial privacy legislation where applicable.

What personal information we collect

We collect information in the following ways:

A. Information you provide to us

Contact & account details: name, email address, phone number, shipping/billing address, login credentials (if you create an account).
Order details: items purchased, order history, returns/exchanges, correspondence related to your order.
Payment information: we do not store full payment card numbers. Payments are processed by third-party payment processors (e.g., Stripe) who handle your payment details according to their own policies.
Customer support: information you include when you contact us (email messages, order questions, etc.).

B. Information we collect automatically

Device & usage data: IP address, browser type, device identifiers, pages viewed, links clicked, and approximate location (derived from IP).
Cookies and similar technologies: used for site functionality, security, analytics, and (if enabled) advertising. See Cookies below.

C. Information from third parties

Shipping and fulfillment partners: delivery confirmation and tracking updates.
Payment providers: confirmation of payment status (approved/declined), fraud signals, and basic transaction identifiers.

How we use your personal information

We use personal information to:

Process and fulfill orders (payment processing, shipping, delivery, returns/exchanges).
Provide customer service and respond to inquiries.
Send transactional messages (order confirmations, shipping updates, account notifications).
Improve and protect the Services (analytics, troubleshooting, site performance, fraud prevention, and security).
Marketing (with your consent where required):
- sending newsletters or promotions (you can unsubscribe anytime),
- measuring campaign performance,
- advertising/remarketing (where enabled and based on your cookie preferences).

Consent and your choices

We obtain consent in ways appropriate to the sensitivity of the information and the purpose of collection, including:

Implied consent (e.g., providing an address to ship your order).
Express consent where required (e.g., optional marketing emails and certain cookies).

You can:

Unsubscribe from marketing emails using the link in any email.
Manage cookies through our Cookie Settings (where available) and your browser settings.
Request access or correction of your personal information (see “Your rights” below).

How we share your personal information

We share personal information only as needed to operate our business and provide the Services, including with:

Service providers (processors)

Payment processing: e.g., Stripe
Shipping/fulfillment: carriers and logistics partners
Website hosting and e-commerce tools: WordPress/WooCommerce and related infrastructure
Analytics: e.g., Google Analytics
Email communications: email/newsletter providers

These providers are permitted to use personal information only to perform services for us and must protect it.

Legal and safety

We may disclose personal information to comply with law, respond to lawful requests, protect our rights, enforce our terms, or prevent fraud or security issues.

Business transactions

If we are involved in a merger, acquisition, financing, or sale of assets, personal information may be disclosed as part of the transaction, subject to appropriate safeguards.

Cookies and analytics

We use cookies and similar technologies for:

Strictly necessary functions (shopping cart, checkout, security, fraud prevention).
Preferences (remembering settings).
Analytics/performance (understanding site usage and improving performance).
Advertising (only if enabled, and subject to your cookie choices where applicable).

You can manage cookies through your browser controls. Disabling some cookies may affect site functionality.

International transfers

Some of our service providers (including bluehost, Google services, or Stripe) may process or store personal information outside Canada (for example, in the United States or the European Union). When personal information is processed outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to law enforcement or government authorities in accordance with those laws. We use contractual and other safeguards designed to provide a comparable level of protection for personal information.

How we protect your information

We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls and secure transmission methods where supported. However, no method of transmission or storage is 100% secure.

How long we keep your information

We retain personal information only as long as necessary for the purposes described in this policy, including to:

complete transactions and provide customer support,
maintain records for legal, tax, and accounting requirements,
resolve disputes and enforce agreements.

When no longer required, we securely delete, anonymize, or de-identify it.

Your rights

You may request:

Access to the personal information we hold about you,
Correction of inaccurate or incomplete information,
Information about our use and disclosure of your information.

To make a request, contact us using the information below. We may need to verify your identity before responding.

Children

Our Services are not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

Third-party links

Our Site may contain links to third-party websites or services. Their privacy practices are governed by their own policies, not ours.

Contact us

If you have questions or requests about this Privacy Policy or our privacy practices, contact:

Privacy Contact (NEBBIA Canada)
Email: info@nebbia.ca
Mailing address: The Realm Fitness / Realm Distribution

1390 17 Ave SE, Calgary AB, T2G 5J3

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.