How Can We Help?
Orders
If you experience an error at checkout, please double-check your billing details and try again. If the issue continues, contact us with a screenshot of the error and we’ll help resolve it as quickly as possible.
Orders begin processing shortly after being placed, so changes or cancellations can’t be guaranteed. If you need to update your order, contact us as soon as possible and we’ll do our best to assist.
Please check your spam or promotions folder first. If you still don’t see your confirmation email, reach out to us and we’ll resend it.
If something isn’t right with your order, please contact us with your order number and details. We’ll review the issue and make it right.
Shipping
Shipping rates are calculated at checkout based on your location and order size. Free shipping may be available on qualifying orders. See full details in our Shipping Policy
Orders are typically processed within 1–3 business days before shipping. During sales or high-volume periods, processing times may be slightly longer. See full details in our Shipping Policy
Delivery times vary depending on your location and the shipping method selected at checkout. Tracking information is provided once your order ships. See full details in our Shipping Policy
No. All orders ship within Canada, so there are no customs or duty fees.
Start by checking your tracking information. If your order appears delayed or hasn’t arrived as expected, contact us and we’ll help investigate. Our email is info@nebbia.ca
Returns & Exchanges
We offer exchanges or store credit on eligible items returned within 14 days of delivery, provided they are unworn, unwashed, and in original condition with tags attached. See full details in our Returns Policy
To begin a return or exchange, please contact us with your order number and reason for return. We’ll provide next steps once your request is approved. See full details in our Returns Policy
Once your return is received and inspected, processing typically takes 5–10 business days. You’ll be notified once your exchange or store credit has been issued.
Yes. Customers are responsible for return shipping costs unless the item is defective or an error was made on our end. See full details in our Returns Policy
Product & Sizing
Yes. Each product page includes a sizing chart to help you choose the best fit. If you’re between sizes, we generally recommend sizing up.
To keep your NEBBIA apparel looking its best, follow the care instructions on the product label. In general, we recommend washing cold and hanging to dry.
Some styles and sizes are restocked, while others are produced in limited quantities. If an item is out of stock, we recommend checking back or signing up for restock notifications when available.
